minoanmiss (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
minoanmiss) wrote in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png)
agonyaunt2025-07-01 11:38 am
minoanmiss) wrote in agonyaunt2025-07-01 11:38 am
Entry tags:
Ask A Manager: refusing to work for a customer for moral reasons,
[Be warned, the the main discussion of the post is s about #3, a letter about a coworker with gastric issues. At least people are being pretty good about labeling their responses. Beyond the ... details... it is fast descending into a fight between proponents and opponents of ableism. Thhs is letter #1] about the ethics of refusing service.
https://www.askamanager.org/2025/07/refusing-to-work-for-a-customer-for-moral-reasons-a-horrendous-bathroom-problem-and-more.html
How can I refuse to work for a customer I have moral objections to?
As a field technician, how do you refuse, professionally, to do work for a customer that you have deep moral objections to?
I work for a company that provides essential building services (think fire alarm, plumbing, HVAC, electrical) and believe that everyone deserves to have a safe, healthy, and comfortable work environment, which I work hard to maintain. Whoever you are, if you have a problem, I’ll do whatever, wherever, to try to fix it. I will always be polite and professional, but I refuse to support, let’s say, customers that kidnap others off the street without due process, or their detention facilities, or logistical support, etc.
It hasn’t come up yet, but it might, and I won’t know until I’m dispatched. I might not even know until I walk in the door. Is this something I should bring up proactively or wait until it happens? What’s the best way to deal with it if I suddenly find myself the very last place I want to be?
In some jobs, you’d be able to talk to your manager ahead of time and say you’re not comfortable serving those clients and ask if there’s a way to ensure you’re not sent to them. In others, that would be a no-go. So it’s going to depend on what your company culture is like, your relationship with your manager, and how much political capital you have there. They might say, “We’ll do our best but we can’t guarantee it; if you’re the one available then, you’ll have to do it.” They also might say, “You can’t pick and choose your assignments that way at all.”
So you might need to decide how firm a stance you’re willing to take — or, more to the point, what consequences you’re willing to accept for that stance. Are you willing to lose your job over it? If so, that gives you a lot of freedom to simply refuse, knowing that you’ve thought through the potential repercussions and are willing to accept whatever they might be. If you’re not willing to lose your job over it and they send you to one of those customers, you don’t have much room to maneuver, unfortunately.
https://www.askamanager.org/2025/07/refusing-to-work-for-a-customer-for-moral-reasons-a-horrendous-bathroom-problem-and-more.html
How can I refuse to work for a customer I have moral objections to?
As a field technician, how do you refuse, professionally, to do work for a customer that you have deep moral objections to?
I work for a company that provides essential building services (think fire alarm, plumbing, HVAC, electrical) and believe that everyone deserves to have a safe, healthy, and comfortable work environment, which I work hard to maintain. Whoever you are, if you have a problem, I’ll do whatever, wherever, to try to fix it. I will always be polite and professional, but I refuse to support, let’s say, customers that kidnap others off the street without due process, or their detention facilities, or logistical support, etc.
It hasn’t come up yet, but it might, and I won’t know until I’m dispatched. I might not even know until I walk in the door. Is this something I should bring up proactively or wait until it happens? What’s the best way to deal with it if I suddenly find myself the very last place I want to be?
In some jobs, you’d be able to talk to your manager ahead of time and say you’re not comfortable serving those clients and ask if there’s a way to ensure you’re not sent to them. In others, that would be a no-go. So it’s going to depend on what your company culture is like, your relationship with your manager, and how much political capital you have there. They might say, “We’ll do our best but we can’t guarantee it; if you’re the one available then, you’ll have to do it.” They also might say, “You can’t pick and choose your assignments that way at all.”
So you might need to decide how firm a stance you’re willing to take — or, more to the point, what consequences you’re willing to accept for that stance. Are you willing to lose your job over it? If so, that gives you a lot of freedom to simply refuse, knowing that you’ve thought through the potential repercussions and are willing to accept whatever they might be. If you’re not willing to lose your job over it and they send you to one of those customers, you don’t have much room to maneuver, unfortunately.