I have worked in property management for 15 years, and three of those years were specifically community association (condo) management. I've worked with 20 different condo associations, and ALL of them had rules regarding noise, specifically that noise from your unit was not to disturb the right others have to quiet enjoyment of their homes. It doesn't matter whether the resident is an owner or a renter - they are still supposed to be held to the same rules.
So, professional opinion here: - I was always advise talking to the neighbors first; from the letter, it seems that LW has already tried that multiple times. - If LW knows the owner of the unit, she should try contacting them; if she doesn't know the owner, she should ask her property manager (if she has one) or the condo board (if they are self-managed) to please get her in touch with the owner of the unit. - If LW talks to the owner of the unit and the problem is not resolved, then LW should approach the property manager and/or the board to say "This is the issue, this is what I've tried, this is what is still happening." Quote the Rules & Regulations as appropriate. Provide evidence if possible (I unfortunately know first-hand that it can be very hard to accurately capture noise levels from an adjacent unit). - If AND ONLY IF the LW hears obvious abuse/violence, call the police.
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I have worked in property management for 15 years, and three of those years were specifically community association (condo) management. I've worked with 20 different condo associations, and ALL of them had rules regarding noise, specifically that noise from your unit was not to disturb the right others have to quiet enjoyment of their homes. It doesn't matter whether the resident is an owner or a renter - they are still supposed to be held to the same rules.
So, professional opinion here:
- I was always advise talking to the neighbors first; from the letter, it seems that LW has already tried that multiple times.
- If LW knows the owner of the unit, she should try contacting them; if she doesn't know the owner, she should ask her property manager (if she has one) or the condo board (if they are self-managed) to please get her in touch with the owner of the unit.
- If LW talks to the owner of the unit and the problem is not resolved, then LW should approach the property manager and/or the board to say "This is the issue, this is what I've tried, this is what is still happening." Quote the Rules & Regulations as appropriate. Provide evidence if possible (I unfortunately know first-hand that it can be very hard to accurately capture noise levels from an adjacent unit).
- If AND ONLY IF the LW hears obvious abuse/violence, call the police.