I suspect I might know who wrote this letter, but I could be wrong. There's a streaming service I subscribe to with a very leftist/liberal, neurodivergent, and queer fanbase; a lot of the performers associated with this service are also leftist/liberal, neurodivergent, and queer. I'm subscribed to the subreddit for the service but at least three times a week I consider unsubscribing because of how toxic and parasocial certain members of the fanbase can be. Streaming service puts out a cooking competition show - why aren't they making a public statement about the evils of factory farming and how veganism is the only ethical diet to have? A comedian talks about a film from 30 years ago and uses a word that was considered politically correct when the film came out and was used to describe a character in the film but is now considered a slur - he needs to issue a public apology immediately and the comedy special needs to be edited. Performers X, Y, and Z were seen at a protest - well, why weren't A, B, and C also there? In a recent interview, the CEO of the service was quoted as saying "I don’t like people putting us on a moral pedestal...A lot of people confuse me for an idealist, but I just want more middle-class media companies to exist.”

If the letter writer is indeed the CEO I'm thinking of, I think the employees would be more understanding than the fan base. I think this might also be a silent majority type of situation - most people are going to fall in the middle of a spectrum rather than be at either extreme end, and most of us in the middle will understand that people have reasons to pick and choose what they post about and when. There's also always going to be a very vocal minority that thinks nothing is good enough, that there's always more that a person could do. I don't envy anyone who has a public presence, I wouldn't wish it on my worst enemy!