Also since it didn't come up until pretty far down in the ask a manager comments: it may not even be a question of "bad judgement". This sounds like it was a small business with a single low-level employee working alone in the store. I am pretty untrusting in general but if somebody comes in when I don't have backup, tells me that the store owes them money, and doesn't take a couple of firm "no"s for an answer? I'm giving them the money. I may not even realize it's because I was scared until they're gone, but that's going to be a huge factor.
If you're running a store with only one employee on site at a time, you had better be willing to eat a certain amount of loss as a result.
no subject
If you're running a store with only one employee on site at a time, you had better be willing to eat a certain amount of loss as a result.