1. The only correct opening to this answer is some variation on, "I'm so sorry about your mother. That's devastating." Let's not perpetuate this family's decentering and rushing past normal grief.

2. WHY DOES THE DAD GET A SUPPORT GROUP AND THE KIDS DON'T GET ANY GRIEF SUPPORT?

3. Also I think it would have been more useful to illustrate the line between civil and uncivil rather than the polar extremes of the continuum.